Last updated: January 2024

Introduction

sapphire-maple is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

Information We Collect

Information You Provide

When you contact us or request a quote, we may collect:

  • Name and contact details
  • Email address
  • Property address and details
  • Information about your energy requirements
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information collected to:

  • Respond to your enquiries and provide quotes
  • Deliver and manage our services
  • Improve our website and customer experience
  • Comply with legal obligations
  • Send service-related communications

Legal Basis for Processing

We process your personal data based on:

  • Your consent when you submit enquiry forms
  • Contractual necessity when providing services
  • Legitimate business interests in improving our services
  • Legal compliance obligations

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist our operations
  • Professional advisers and regulatory bodies
  • Third parties when required by law

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years unless you request earlier deletion.

Your Rights

Under data protection laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies to enhance your experience. Please see our Cookie Policy for detailed information about our use of cookies.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:

sapphire-maple
47 Greenfield Business Park
Reading, Berkshire RG2 8NQ
United Kingdom
[email protected]